Thank You

This class has been awesome to be apart of, we all helped each other by sharing our opinions and feedback each week on our assignments. I enjoyed reading everyone's opinion and I like interacting with them during our discussion questions. As I continue on my professional journey I will look back on the interaction and be very pleased I was apart of effective communication. I wish you all good luck on the rest of your educational journey as well as your professional journey.

Team Development

When I worked for Capital One we all had teams with managers. My team and manager were great! we helped each other out whenever we may not have known something new, or if we got a stressful call. Everyone had each other's back and we always participated in any group outings or projects we had coming up. When my husband got stationed in Texas I was devastated, I met so many wonderful people and I didn't want to leave them.

Adjourning is important to because it gives a chance to wish each other well as they continue with their careers. It isn't a goodbye but more of a see you later type of thing. Its always good to leave on good terms with employers, and colleagues because you never know when you may encounter them again. I will always have a position at Capital One whenever I move to a state they have a call center. This is all because I was a valuable team player and reliable worker for the company for 2 years.

Nonviolent Communication

A recent incident with scheduling came up between my classroom and another. The issue was a coworker was tired of staying to close because she have been doing it for the last three months. I recently joined the other classroom and wasn't aware of her issue until I was put on the schedule at an earlier time.













Instead of approaching management about her concern she started talking amongst other coworkers and it got back to my classroom and started an argument between her and the lead in my room.


How this all could have been prevented if the coworker could have spoke to management, or even asked our room if someone could switch with her. In the end I agreed to be the closer, because I didn't mind, and I wanted to keep the peace. In the future I suggested we all talk to each other first if we have an issue with scheduling, that way it wouldn't cause confusion and everyone wouldn't be upset about hearing things from other people.